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Lists of Products by Categories
You will find on the left side of the screen a menu
for direct access to the main categories of the “Catalogue”
. Just click on the arrow or the name of the category and all
the product “families” will appear on the main screen from where you
can easily access the different products in each “family”.
Quick Search for a Product
You will find the “Search” option on the left side
of the screen. This option allows us to locate all the references that
contain the word or sequence of words entered into the search function.
Once these words have been entered, click on the “Search”
button or press the RETURN key on your computer keyboard
to view the search results in the central screen.
One may also use the “Search by Brands” option. When
used, a menu containing all the Brands that exist in our Catalogue will
be displayed automatically.
Advanced Search for a Product
This option, accessed by clicking on the “Advanced Search”
icon situated in the Navigation Bar, (upper part of the
screen), allows us to locate a reference by using a series of conditions:
Search by related words, search by product name or by description,
search by manufacturer, search within a specific category, search
by price or by date, etc. The results will be displayed in the central
screen.
Expanding the Information of a Product
Once the lists of products appear on the main screen, having used
either the category menu or the search function, click on the image
or the name of the product to view more detailed information:
- Amplification of the main photograph
- Up to six additional photographs with enlargements
- Normal price and discount price
- Link to the manufacturer’s website
- Link to the product’s page in the manufacturer’s website
- Possibility of subscribing to product alerts
- Commentaries and evaluations other clients have made about the
product
- Description and Technical Characteristics Available options for
the product, for example size, colour, etc. a
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The Shopping Cart contains the products you acquire while visiting
the store. You can add, modify or eliminate products from your Shopping
Cart as many times as you wish and if you are a registered user and
leave your purchases without finalizing the transaction, you will be
able to recover them automatically the next time you log in.
The Shopping Cart also contains a simulator that will permit you to calculate
the shipping costs of your order. If you are a registered user, this calculation
will be made with the address of your choice among those that are listed
in “Your Address Book” that is stored in your account.
Adding Products to the Shopping Cart
1. You will be able to add a single unit of a product
from the lists by clicking the button
situated under the column “Buy Now” .
2. Click on the “Buy” button while
viewing the product’s file.
Modifying/Removing a Product from the Shopping
Cart
To remove a product, select the check box that appears under the column
“Remove” and click on “Update Shopping Cart”
To modify the number of units of a particular product that you wish to
buy, change the number that appears under the column “Amount”
and click on “Update Shopping Cart” |
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Important
In order to complete the transaction you should follow
and accept the following four steps described below. You may go back
and leave the transaction at any moment.
You may register yourself and NOT make any purchases.
If you are a new Client
If this is the first time you are buying in our store you will have
to first register yourself as a user. Click on the “Continue”
button located on the left under the title “New Client”
and fill in the form that appears called “Details
of My Account” . Once all the details of the form are filled
in, carefully read the legal text located at the bottom and click on
the “Continue” button to create your account. The
screen will display all the details of your account which will be accessible
for consultation and modification at any time.
Now that you have registered, you can start the process of buying the
products stored in your Shopping Cart by clicking on the “Order”
button in the navigation bar or in your Shopping Cart.
If you already are a Client
If you already are a registered user, simply fill in your email and
password and click on the “Login” button. The details
of your account will appear automatically.
To start the process of buying the products stored in your Shopping Cart,
click on the “Order” button in the navigation bar or
in your Shopping Cart.
Step 1: Delivery Information
The shipping address stored in your account will show
up on your screen. If you wish, you can modify or change it by clicking
on the “Change Address” button. You will also need
to choose one of the shipping options available for your address. The
cost corresponding to the option you select will be calculated in real
time thanks to our web tools.
Step 2: Payment Information
The billing address stored in your account will show
up on your screen. If you wish, you can modify or change it by clicking
on the “Change Address” button. You will also need
to select one of the proposed Forms of Payment. (Credit Card, Cash on
Delivery, Certified Check, etc.)
Step 3: Order Confirmation
Here you will see your selected Billing Options, Shipping
Address, Shipping Options and Form of Payment. You will also view the
products bought and the total payment due for the order, broken down
into subtotal, shipping costs, taxes etc. Read carefully all the details
and modify those you wish with the “Modify” option.
If all the details are correct, click on the “Confirm”
button to validate your purchase.
If you have forgotten to buy a product, you can return to the store, add
it to your shopping cart and start the purchasing process once more.
Step 4: Finished
If the purchase has been accepted, a page titled “Your
Purchase has been Completed” will appear. You will be able
to activate the option to receive product alerts by email if you wish
to be informed of the latest news and any changes to the products you
have acquired.
Detailed information about your order will be sent to your email address
for your convenience.
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You may pay with the following Forms of Payment:
Credit Card
The payment will be made at the time of purchase.
The SSL (Secure Sockets Layer) guarantees the confidentiality
of the transmission of this information from your computer to SUBPROF,
S.L.’s server through total codification. For more information
write to us at: info@subprof.com .
 
 
About
Verified by VISA?
Start to finally enjoy the advantages of Secure E-Business
. We are presenting Verified by Visa , a
system for you to be able to process your purchases
in Internet from home or any other place and most importantly, with
total security.
Verified by Visa is the new form of payment developed
by Visa and MasterCard that permits
secure purchases in Internet and authentifies the buyer as the legitimate
owner of the card being used.
The basic principle is to guarantee the security of e-commerce transactions
in Internet. The way it works is that when you solicit a product from
an online e-commerce website that uses Verified by Visa
(you’ll be able to distinguish them by seeing the Verified
by Visa y MasterCard SecureCode logo on the online store),
the system will automatically verify that your card is activated with
Verified by Visa and will ask you to verify the transaction
with a personal authentification code.
You’ll need a secret password that your bank
will provide.
This makes online fraud impossible and guarantees total security
in e-commerce transactions.
Only in isolated and special cases we will require photocopies of your passport or national
identification documents and payment receipts by fax in order to identify the owner of the card.
Your order will be processed in a simpler and quicker manner.
HOW TO BUY WITH 3D SECURE?
The process is very simple and similar to the present system.
1- When you choose the form of payment with a VISA card, the system
will ask for the card number and expiration date as always.
2- At this moment a window or dialog box will emerge where the bank
will ask you for your secret password after which our
secure server will receive a response indicating that al is correct.
3- The process will finish when the message "Pedido realizado"
or “Order completed” appears and a confirmation will be sent to your
e-mail address.
HOW TO RECIEVE THE SECRET PASSWORD FOR 3D
SECURE?
Your secret password will be given to you trough the banking entity
that has issued your card. If you are already a client of electronic
banking, in most cases you will be able to solicit your password online.
BBVA : Through this link or by phoning +34 901114477
and following the instructions for soliciting your secret password
in the “Secure e-commerce” section.
[+]
GO
BSCH : You will be able to authentify
your card through Mobipay. Ask for more information phoning +34 902242424.
[+]
GO
LA CAIXA : You can find all the
necessary information following this link:
[+]
GO
BANCO POPULAR : Follow this link
to find all necessary information. You can solicit your secret password
directly online. .
[+]
GO
CAJA MADRID : If you already are
a client of Caja Madrid’s internet office you may use the same
access password. More information through this link:
[+]
GO
Through PayPal
Bank Transfers
Account Holder : SUBPROF. S.L.
1. Send an email to comercial@subprof.com
to notify us of the transfer. Also please send a copy of the bank
transfer recipt stamped by the bank by fax to the following number:
Fax: + 34 972 462 748 or by email to: comercial@subprof.com
.
2. Important. If possible please write your name
and order number in the text or commentary field when making the transfer.
This will help us identify who makes the payment.
Cash on Delivery
Secure Transactions
Many internet users are hesitant to facilitate their personal details
and credit card numbers in the online community due to the fear of an
incorrect use of this information and the possibility of the “theft”
of these details by third parties or unauthorized persons.
Logically, computer technology businesses are aware of this problem
and have developed security systems that guarantee the confidentiality
of data transfers.
The SSL system (Secure Sockets Layer) is presently the most used by
online businesses due to its effectiveness and guarantee. This system
totally codifies the transmission of confidential information while
it is travelling from your computer to the SUBPROF
server and during the whole process of purchasing. It is in this manner
that we can prevent anyone from accessing your personal details and
using them incorrectly without your authorization.
Once the security of the transactions is confirmed, all that remains
for us to point out is that purchasing using a credit card is very practical
for several reasons: You do not need to go to the bank to transfer the
funds. The shipment of the order is quicker since we do not need to
wait for the transfer to arrive nor receive proof of payment by fax.
These procedures usually cause a delay in shipping.
You may also make your payments with a credit card and send us the details
by fax. However, if you are still hesitant about paying with a credit
card, there is the option to make your payments with bank transfers as
we indicate in fuller detail in the Forms of Payment section.
Financiación a medida Banco Cetelem
¡Aproveche nuestras soluciones de financiación a medida!
Elija la duración que mejor se adapte a su presupuesto, ¡y a un tipo muy atractivo!
- Elija libremente la duración que mejor se adapte a su presupuesto, desde 3 a 48 meses
- Sin comisiones de apertura.
Ya puede disfrutar de la última tecnología, gracias a los créditos del Banco Cetelem.
¿Que puede financiar?
Usted puede solicitar una financiación para compras que sean superiores a 180,3€ y elegir una cuota mensual de un mínimo de 18,3€.
(Al hacer el pedido usted podrá calcular de forma automática las compras que pueden ser financiadas y el plazo máximo de mensualidades permitido por el Banco Cetelem)
¿Como elegir la mensualidad que deseo pagar?
Al seleccionar el modo de pago por financiación usted podrá acceder a la calculadora y elegir el número de meses, la calculadora le informará de las mensualidades a pagar.
Ejemplos de mensualidades:
| Préstamo personal - Ejemplo Clásico * |
Término |
T.I.N |
Importe total del préstamo |
Mensualidad |
Coste total |
Importe total adeudado |
6 Meses (Crédito clásico) |
17,50% |
1000 € |
175,28 € |
51,68 € |
1.051,68 € |
12 Meses (Crédito clásico) |
17,50% |
1000 € |
91,44 € |
97,28 € |
1.097,28 € |
18 Meses (Crédito clásico) |
17,50% |
1000 € |
63,57 € |
144,26 € |
1.144,26 € |
24 Meses (Crédito clásico) |
17,50% |
1000 € |
49,68 € |
192,32 € |
1.192,32 € |
36 Meses (Crédito clásico) |
17,50% |
1000 € |
35,90 € |
292,40 € |
1.292,40 € |
Si usted realiza su pedido y la solicitud de financiación resulta denegada por la entidad financiera, ¡no se preocupe, usted podrá anular su pedido!.
Productos y ofertas para particulares y profesionales liberales localizados en España Peninsular y Baleares.
Productos y ofertas válidos en función de la disponibilidad de componentes, para particulares y profesionales liberales localizados en España Peninsular y Baleares.
(*) Crédito Clásico: T.I.N : 17,50% y T.A.E: 18,97% al año sin seguro facultativo.
Oferta válida a partir de 180€ de compra IVA incluido y para duraciones entre 3 y 48 meses.
Mensualidad mínima 18€.
Sin comisiones de apertura.
Sujeto a aprobación por parte de la entidad financiera Banco Cetelem S.A.
La información obtenida a través de la presente tabla lo es a efectos meramente informativos.
Para poder obtener toda la información relevante sobre la oferta de crédito que le resultaría de aplicación, y que le permitirá tomar una decisión informada, deberá entrar en aplicativo de BANCO CETELEM una vez haya seleccionado como forma de pago Financiación
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You can verify the status of your orders at any time
and from any place as long as you have an Internet connection. Simply
start a session by clicking on the “My Account” button
and enter your email and password. Once your account is accessed and
under the option “My Orders” you’ll see a list
of your latest orders and their status: "Pending", "Being
Processed" or "Shipped out”. Click on any of these for more
information.
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How to Start a Session (Enter “My Account”)
To obtain information about your orders, have access
to your personal details and other options you may start a session only
if you have previously registered yourself. Just click on the “My
Account” button in the navigation bar and enter your email
and password.
Forgot your Password?
In case you have forgotten your password, click on
the “Forgot your Password?” link. We will send a new
password to your email address.
View/Modify Details of My Account
You will be able to view and modify the main details
of your account (Name, Last Name, email, Telephone, and Fax, etc.).
To save the modified details click on the “Continue”
button.
View/Modify my Addresses
You may view, modify or eliminate details from your
“Address Book” by clicking on this option of “My Account” .
You will have a principal address (Billing Address), and up to five
additional addresses. You will be able to define which is the principal
address and which are the others at any time. To save the modified details
click on the “Continue” button.
My Orders
When your account is accessed, under the option “My
Orders” , you’ll see a list of your latest orders and
their status: "Pending", "Being Processed" or "Shipped
out”. If you wish to see the complete information of each of your orders,
click on the “View” button. The following information
will be displayed: Number and date of the order, number of units, prices,
and the shipping information – shipping address, method of shipping,
billing details, form of payment, and the breakdown of the total costs.
You can access the recent orders that appear in the list, or all of
the orders you have made since registering as a client.
Subscribing/Unsubscribing from Newsletters
Clicking on this link you can activate or deactivate
the option of receiving newsletters about new products, special offers
and other promotional announcements.
View/Modify my Product Notifications
Clicking on this link you can activate or deactivate
the option of receiving alerts for those products you have previously
subscribed to from the product file.
Closing the Session (Logout)
In case you are not the only person using the same
computer to purchase from our store, you can close the session at any
time by clicking on the “Logout” link found on the
upper navigation bar, thus avoiding that another person have access
to your information. If you wish, you can start a new session as another
user.
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Usually we send the orders through DHL, a 48 hours
service for the countries in the C. E. E and 4 days for the orders in
the rest of the world.
How much does it cost?
If the order weighto is smaller than 100Kg, the transport
price appears every time that you add a product into the shopping cart.
On the contrary, if the weight were greater than 100Kg, we will put
in contact to indicate the exact amount of the bearings.
Do you have to be at home during the delivery?
Yes, somebody must be in your house to receive the
packages. If it´s not possible, you must give your professional
direction , the direction of some friend or relative to us. In there
case, you don´t forget to come up to them!
What happens if there is nobody in house when DHL service makes the
delivery ?
Don´t worry. DHL will try to make the delivery
during some times. After this time and when the delivery was insolvent,
the package will return back to us. In this case, Subprof give back
the money to the client but not the transport money.
¿ Can I stop a shipment
that has already left the offices of Subprof?
No, it isn´t possible. As soon as the payment
of the order is made, it´s impossible to back down the shipment.
Is there any additional cost that isn´t show in the Web side?
No. You must pay only the transport price that appears
in the shopping cart in the Web site.
Will I have to pay something in the package delivery?
If you live in the EEC, don´t pay nothing. The
price that is indicate in your shopping cart already include the transport
and the taxes. If you live in countries like Switzerland, Turkey, Israel,
Norway, ... you don´t load any rate of import on original products
from the EEC, but in these cases, you will have to pay to the carrier
the local taxes of purchase. The local Commerce Chamber facilitarte
you more information. You only must say to them that you want to concern
submarinismo material from the European Economic Community.
If you live in the United States, here you have all the
necessary information as far as rates of import:
Purchase charge under 200$: you won´t pay any type
of additional cost.
If the amount of the products is higher than 200$: in
this case you will have to pay 4.2% on the total recived in the invoice
(price transports + price buys) for tariffs and papers of customs to
the carrier when you receive the package on the total received.
These are the rates of import that you could pay by deliveries in the
following countries:
| Australia |
5% |
|
Guatemala |
20% |
| Bahamas |
35% |
|
Hong Kong |
Free |
| Brasil |
22.5% |
|
Israel |
Free |
| Canada |
7.5% |
|
Japan |
Free |
| Costa Rica |
9% |
|
Korea |
8% |
| Cuba |
15% |
|
Mejico |
Free |
| Chile |
7% |
|
New Zeland |
7% |
| China |
12% |
|
Peru |
12% |
| Dominican, Republic |
8% |
|
Poland |
Free |
| Ecuador |
20% |
|
Russia |
15% |
| Egipt |
5% |
|
Thailand |
10% |
| Arab Emirates |
4% |
|
Taiwan |
5% |
| Estonia |
Free |
|
Uruguay |
22.5% |
| The Philippines |
3% |
|
Venezuela |
20% |
Attention!
We have obtained this data of the page Web of DG Trade
European Commission as a direction. The tariffs and norms in the customs
vary in the different countries and is difficult to know their operation
with exactitude. For this reason, we recommended you that you call to
your local Chamber of Commerce that will inform you with more details.
You only must say to them that you want to concern diving material from
the European Economic Community.
According our experience, in countries like Russia
and Mexico, it´s better to make little separately orders and send
their under the same name if it is desired but in separated days. Although
you will pay more in transport, insurance that will leave to you more
profitable because you will save money for tariffs.
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Returns or exchanges will be made in the following cases:
1. If the product is defective or has suffered any damage during shipping.
2. If we send the wrong product (Sorry in advance).
3. If you are not satisfied with any products you´ve purchased
4. If you purchased a product in wrong size or colour
In these cases Subprof, SL will pay the cost of returning of the product and shipping of the new product.
-To accept the return, products must be returned within 30 working days before receive the package.
-The product should be returned in original packaging/box. The product may not have been used. The product must be accompanied by the RMA authorization that we will provide you.
How to return a product:
-To make a return of a product or whole order: Contact us through the customer´s attention form of the website, indicating the order number or product with a brief explanation of the reason for return.
-Once you receive by mail an authorization number for return, you can return the product or order. Especially within the shipment include the authorization number to make the correct change. Also we will send you all the documentation you need to send it.
-Please make sure the package has been properly closed and can not be damaged during shipping.
-Upon receipt of the return in our office and after checking the status of the material, we will proceed to change the product or refund the money by the same way as you have made the payment.
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Zone 1: Girona
Zone 2: Ceuta
Zone 3: Canarias
Zone 4: Melilla
Zone 5: Barcelona, Lleida, Tarragona, Zaragoza
Zone 6: Huesca, Castellón
Zone 7: Alava, Navarra, La Rioja, Soria, Teruel, Valencia,
Alicante, Murcia
Zone 8: Bizkaia, Guipuzkoa, Burgos, Valladolid, Segovia,
Guadalajara, Madrid, Toledo, Cuenca, Albacete
Zone 9: A Coruña, Pontevedra, Lugo, Ourense,
Asturias, León, Palencia, Cantabria, Zamora, Salamanca, Ávila,
Cáceres, Badajoz, Ciudad Real, Huelva, Córdoba, Jaén,
Sevilla, Granada, Cádiz, Málaga, Almería
Zone 10: Baleares
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Subprof, S.L. is a company located in the heart of the Costa Brava (Girona – Spain), born in 2011 and devoted exclusively to the On-Line sale.
Subprof.com is created by true lovers of water sports users and connoisseurs of the finest materials, with over 30 years of experience in the sector.
Day after day, the desire to excel and the necessity to satisfy our most demanding customers has taken us to organize our website as a function of demand.
We have separated our catalog into four shops specialized in: Scuba diving, Fishing, Sailing and Diving accessories. We have more than 50000 satisfied customers worldwide, 15000 references stored in a 500 square meters area dedicated to the world of diving, fishing and boating.
We are leaders in sales in national and internacional markets and we deliver orders within 24h to 4 days depending if the destination is Europe or outside. We are a 6 people staff working for you: sportsmen and highly qualified professionals which includes apnea spearfishers, divers, and very high level fishermen.
Subprof.com offers the best service and price. We conduct accurate studies of the products from the market and the exact needs of our customers. We are constantly evolving and renewing our online catalogs, analyzing all the latest market developments and working with top technology partners to provide the best service to our customers.
We are authorised agents for online sale worldwide, offering the same guarantees given by the manufacturer. We equip and advise professionals and those who are initiated into the underwater world or fishing. We have an online customer service at info@subprof.com and four telephone lines as well (902884118) where you will find highly qualified staff to advise you on the buying process or helping you after the purchase through our after sales service.
We work on competitions and sporting events that promote the practice of activities related to diving or fishing, sponsoring several athletes, organizing and working in several national and international competitions as a further demonstration of our commitment to water sports.
We know every product we offer because we have used and tested them in our own desire to excel in sports and competitions, with the added value that our 30 years experience gives.
We test the products we sell to our customers every day to inform and advise on their technical specifications and provide a better service. In Subprof.com we communicate with our customers and we try to satisfy all their needs providing a wide range of products and service, ensuring quality and fair price for them.
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The following reasons show why it’s better
to buy in SUBPROF than in a traditional store:
Comfort
You can buy from your house without limit of schedules.
Exhaustive information
You have within reach of the hand all type of updated
information on a same product as well as tecnical characteristics,
complements or accesories without moving of your house.
Catalogue
You can find more products than a tradicional establishments,
a very amount of marks and more variety too.
Aftersales service
In Subprof we have a special carefully with the
aftersales service attained of replacing the nonexistance of direct
deal with the client.
The greater part of products came with a multilingual
manual.
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Guarantee
When you makes a purchase select the correct size
or options because is essential that you recive the correct product
that you bought.
The guarantee of the products always as the same as manofacturer guarantee.
It´s minimum of 2 year.
What happens if you have problems with the guarantee?
We send all the material with the original packing, inside
this you can find the manual and the supplier documentation. During
this period we repair or change any product as soon as receive it.
Most of the leaders marks offer an international guarantee
but then the local store are going to solve the guarantee problems.
We think that is wrong, in this case we repair or change any product
to our position in the minimum time as possible.
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Reaizamos trabajos de mantenimiento y reparacion de
todo tu equipo de buceo por un modico precio , pregunta por tu caso
a service@subprof.com cuando
haga una compra seleccione las opciones o tallas correctas del producto,
ya que es imprescindible para que usted reciba exactamente el producto
que a comprado .
 Organizamos
y programamos viajes a medida , usted escoge : Lugar,Dias,nº de
Inmersiones, ..
Viajes Buceo: Le gustaria bucear en las
Maldivas, Cayman .. con un instructor a su lado ?
Viajes Apnea : Viaje a Menorca o sud
Africa con curso de Apnea y Pesca submarina
info@subprof.com
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abity.com
Currencies Ref.: 
Categories
Choosing Products from the Catalogue
